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Sunday, 15 February 2009

Automatic Credit Notes

If you've used OSCommerce for a while, then you know just how limited the functionality is for returns or exchanges.

Apart from moving an entire order to refunded, you cannot easily edit an order (you can with an edit invoice contribution), and you always lose the history of an order.

A product can be removed or added to an order...but you can't show exchanges.

For launch, we are preparing a very simple piece of functionality which generates a credit note whenever an OSC order is changed to a particular order status (usually "Returned").

It will automatically insert the entire order with negative values.

You also have the option to remove the delivery cost from the credit note. Most stores do not refund the delivery charge if an order is returned to them.

It occurred to us that generating a credit note that includes the delivery charge when an order is marked to "cancelled" would be useful...so you have the option to set up to 3 different order status triggers, and decide whether or not to include the delivery charge on each individually.

You can also choose to automatically assign a payment to a credit note.

If it is a straight refund from the same payment system used to make the order - then automatically assigning the payment will save time.

However, if you want to make the refund payment using another system (e.g. by sending a cheque) or do an exchange, you can choose not to assign the payment.

Let us know if this works for your store - or if you need any further functionality.

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